Nonprofit Organization IT Support
This nonprofit organisation is a large independent charity that has been supporting older people for over 60 years.
The nonprofit organisation approached Fentons after suffering poor service levels from their incumbent IT support provider, feeling that faults were not being resolved in a timely manner, while the IT solutions being recommended were not suitable for their growing organisation.
“Fentons have really helped our organisation and the IT support they provide is second to none, we highly recommend them”
Fentons spent time understanding the needs of the organisation before designing an appropriate IT strategy.
The immediate objectives were to implement a cost effective IT support contract to meet the client’s needs; including fast response and fault resolution times.
We also oversaw a network upgrade and updated server solution that provided future scope and reduced overheads.
Having now been with Fentons for over 10 years, they have become one of our longest standing clients. Our ability to provide a top-notch service, whilst driving down their costs through researching and implementing the best solutions, ensures their IT works efficiently as the organisation expands.